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Andatech wins Customer Service Experience of the Year at My Business Awards 2016

Only the best customer experience from Andatech.

The Andatech team is rejoicing after being announced as the winner for Customer Service Experience of the Year in this year’s Optus My Business Awards.

The Optus My Business Awards, which took place on 18 November 2016 at the stylish Four Points Sheraton in Sydney,  celebrate the best businesses and individuals from across Australia.

The awards identify and celebrate Australia’s most successful businesses across 24 categories, including industry-specific awards and honours for business leadership, customer experience, innovation and workplace culture.

Imelda Ngawi, who represented Andatech at the awards night dinner, thanked the Andatech team and the awards judges for the win.

“This only happens when you have a great team working with you,” Imelda said.

“A great team is a great asset for the company.”

The judges applauded Andatech’s system – the Hub – for improving the service experience for its distributors, resellers and end consumers. The initiatives taken here have driven the business’ success.

The Hub integrates the business’ daily activities such as stock checking, reseller pricing, ordering, warranty, support, calibrations, and stores vital information.

Other than winning the Customer Service Experience of the Year award, Andatech was also a finalist in two other categories – Innovator of the Year, and Business Leader of the Year.

Joey Teo from Andatech explains what the award means to them and why they hope their win will inspire other businesses in the innovation industry and in the local area.

“We are ecstatic to have been recognised in the Optus My Business Awards as Innovator of the Year. This means a lot to the Andatech team who are always striving to develop innovative new products that cater to and exceed the demands of the market.

“As a small business, this acknowledgement will really help to give us that extra boost to grow our customer base and continue to deliver quality products and services,” Joey said.

Matthew Ball, Head of Small and Medium Business at Optus, said the Optus My Business Awards are a great opportunity to recognise and celebrate the hard work of Australian small-to-medium businesses.

Earlier this year, Andatech won two categories in the Australian Business Awards as well – in Business Excellence and Business Technology.


Vivien Mah

Vivien is a Marketing specialist with over 7 years of experience in the health and safety industry. After graduating in psychology and communications, she grew to love educating readers and unraveling complexities behind difficult topics through extensive research. Apart from sharing her love for infographics, she also posts regularly on new products, announcements, media mentions and the latest news.