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Delivery and Payment Methods

Delivery Methods

Order processing and delivery times

Once your online order is confirmed and the full payment is received, we will process your order and have it dispatched within 1-2 working days.

Standard delivery: 1-3 business days (metro areas) or 5-10 business days (rural areas)

Express delivery: 1-2 business days (depending on the shipping carrier's express network)

Online orders placed before 12pm are typically shipped out the same day or the next business day. If you need your item urgently, please contact us before placing an order to find out about express deliveries and dropshipping.

Delivery costs

This is dependent on the weight of the item and the location it is being delivered to.

You can estimate your order shipping cost in the checkout section after you've added a product to cart.

 

Free shipping

Get free shipping when you order over $500 (in Australia).

Self pick up (from Vermont, VIC office)

Yes, you can pick up your order from our office at 9 Trade Place, Vermont, VIC during our business hours (Mon-Fri, 9am-5.30pm).

Select "Self pick up" as the shipping option during checkout when you make your order online. Alternatively, give our team a call to place the order with us over the phone.

Please note that your order will only be ready for pick up on the next business day.

If you need your order urgently or on the same day, please give us a call first to check with our team whether a same day pick up is possible.

Delivery methods used

We mainly use Australia Post Registered eParcel to send out online orders.

For express orders, bulky items, or rural areas, we may choose Australia Post Express Parcel, AAE, or TOLL instead.

Regardless of which carrier we use, all orders are sent via registered post. This means that the delivery will have a tracking number and require a signature upon delivery.

 

If you're not home to receive the delivery

If you're not home to receive your parcel, the delivery man will leave a card in your mailbox and will deliver your parcel to the nearest post office (for Australia Post) or delivery centre. You can then arrange to pick up your parcel from the post office or centre.

 

Order delivery tracking

Once your order is shipped out, you will get a shipping confirmation email. Click on the link in the email to track your delivery online.

For assistance or enquiries regarding your delivery, you can contact us and quote your order number, or call Australia Post on 13 POST (13 76 78) and quote your tracking number.

 

About international deliveries

Our website accepts orders for deliveries to all countries.

International deliveries for small parcels are sent via Australia Post Express Courier International, which has tracking and requires signature on delivery.  

Shipping using this method takes 2-4 business days.

Please contact us if you'd like more information.

 


Payment Methods

We accept the following payment methods for online orders:

  • Credit Card
  • Paypal (redirects to Paypal for secure payment)
  • Direct Deposit

 

If you are purchasing from our office (pick up), we also accept cash.

 

For direct deposit payments, please put through your payment to:

Account Name: Andatech Pty Ltd
BSB: 013375
Account Number: 463745236
Bank: ANZ
Payment Reference Number: Your order number (found in your order confirmation email)

Please note that all orders will only be sent out when the full payment is received.
While credit card payments are instant, Paypal and Direct Deposit may take 2-3 business days to clear.