Collections By Appointment Only during VIC Lockdown

Announcement

COVID Lockdown - Collections By Appointment Only

6 august 2021

In line with the latest restrictions announced on 5 August, we are closing our reception doors for 7 days as we move into a state-wide lockdown across Victoria.

Andatech as an essential business will remain operational throughout the lockdown and will remain contactable over the phone, email and live chat.

In addition, all online orders will still be shipped out within the next business day, so you can shop safely online.

Customers in VIC can arrange contactless pick ups and drop offs with us for completed orders or bookings by appointment only.

  • For online orders, please have your OL-XXXX order number ready. Please place your order online via our website, and we will email you when your order is ready for collection.
  • For calibration bookings, please have your CS-XXXX reference number ready. If you do not have this, please contact us first or make a calibration booking online.
  • Kindly complete all payments online prior to collection as we will not be accepting cash or card payments on our premises.

Please book in a timeslot with reception prior to coming. No walk-ins to our premises will be allowed.

If you have any further questions about this update, please contact support.


COVID Update - Express Calibrations to be Paused

27 May 2021

Andatech as an essential business will remain open throughout the VIC seven-day lockdown. Some non-essential staff will be working from home. We will remain contactable over the phone, email and live chat.

However, the reception will be closed to the public during this time.


25 May 2021

With the latest COVID developments in Victoria, it's more important than ever to put our employees' and customers' health and safety first.

As a result, we've decided to pause our Express Calibration service and return all calibrations to the standard processing period of 3-5 business days.

This is so that we can quarantine all incoming packages for at least 3 days to allow for ozone and UV sterilisation and reduce the chance of transmission before performing any service.

This pause on Express Calibrations takes effect from Wednesday 26 May 2021 until further notice.

The services affected include:

  • all calibrations booked in with the express service add-on;
  • all silver and gold management plans for both personal and industrial breathalysers, and;
  • all walk-in express calibrations and walk-in management plans.

As a result, please expect delays if you have an upcoming calibration service with us.

If you have a pending calibration service, please contact Andatech support to discuss changing your booking or shipping preferences.

 

FAQs

I've already sent off my breathalyser to you, what happens now?

If we received your unit before today (25 May), it will be calibrated based on the service you booked it in for (express or standard) before being returned to you.

All units received from tomorrow (26 May) will be calibrated based on the standard 3 to 5 day turnaround time before being sent back to you.

Please check your email for updates from Caltrace or contact support for an update on your service.

 

Can I still drop off my breathalyser in your office?

Yes, customers can still drop-off their units in our office and collect them when they are ready after 3 to 5 business days (i.e. no express calibration service).

Customers can also opt to have their units shipped back to them instead. Please inform our staff to organise this.

Additionally, we would like to remind all walk-in customers to book in a timeslot with reception before coming to our office.

 

Why must parcels be quarantined?

The 3-day quarantine period took into consideration the risk of the virus surviving on surfaces.

We refer to this research by the CDC on COVID and Surface (Fomite) Transmission for Indoor Community Environments, which states:

Data from surface survival studies indicate that a 99% reduction in infectious SARS-CoV-2 and other coronaviruses can be expected under typical indoor environmental conditions within 3 days (72 hours) on common non-porous surfaces like stainless steel, plastic, and glass... When accounting for both surface survival data and real-world transmission factors, the risk of fomite transmission after a person with COVID-19 has been in an indoor space is minor after 3 days (72 hours), regardless of when it was last cleaned.

In addition to that, we considered that these research findings may not apply to the newer, more aggressive variants of COVID. Therefore, we are taking extra precautions to manage this risk as much as we can.

 

We understand that many clients rely on our quick turnaround times to ensure that they always have a breathalyser to use for personal or workplace alcohol testing.

However, we trust that you understand and agree that protecting you, our staff, and other customers' health and safety is of utmost importance in these unprecedented times.

 

If you have any further questions about this update, please contact support.