No worries about your breathalysers' accuracy & reliability.
Calibrate your breathalyser every 12 months from the date of purchase and extend the manufacturer's warranty up to 5 years.Terms & conditions
Calibrate your breathalyser every 6 months from the date of purchase and extend the manufacturer's warranty up to a lifetime.Terms & conditions
Your breathalysers are in good hands.
Tell us the issue you're facing with your breathalyser (a photo/video will be helpful) together with its purchase receipt.
Print and attach the shipping label with an RA# (Return Authorisation Number) onto your properly packaged breathalyser.
Drop your package at Australia Post and we will get in touch with you upon inspecting your breathalyser.
The most basic condition to be eligible for the Andatech Guarantee is that you need to calibrate your breathalyser every 6 months (for personal breathalysers) or 12 months (for workplace breathalysers) from the date of purchase.
No, this is not automatic. You must calibrate your breathalyser every 6 months (AlcoSense breathalysers) or 12 months (Andatech workplace breathalysers) in order to be eligible for the Andatech Guarantee.
If you don't calibrate your breathalyser, you will still be covered by the standard manufacturer's warranty, which is 1 year for Andatech industrial breathalysers and 3 years for AlcoSense breathalysers.
In order to be covered by the Andatech Guarantee (which extends the standard manufacturer's warranty), you must calibrate your unit every 6 months or 12 months from the date of purchase. If you did not fulfill this condition, then you would still be covered by the standard manufacturer's warranty (3 years for AlcoSense breathalysers and 1 year for Andatech workplace breathalysers), but not the Andatech Guarantee.
You can still be covered by the Andatech Guarantee as long as the unit has been calibrated regularly with Andatech and you cover international shipping costs to and fro our office and your location outside of Australia.
The Andatech Guarantee is only valid for breathalysers that have been calibrated with Andatech. This ensures that your breathalyser has been checked and inspected by authorised technicians. To validate your unit's eligibility under the Guarantee, we would only refer to your unit's calibration history with Andatech's calibration centres.
The standard warranty stands regardless of whether or not you calibrate your unit. The Guarantee extends the standard warranty's terms and conditions, but is dependent on the condition that the breathalyser has been calibrated regularly since it was purchased.
If you've only missed the calibration due date by 1 month or less, we can still continue to extend your warranty under the Andatech Guarantee.
If you returned a breathalyser and we replaced it for you under warranty, the remaining original warranty and any extended guarantee from your previous unit will be transferred to your replacement unit.
If you returned a breathalyser under warranty and upgraded (and paid) for a new unit, then your new unit will be treated as a new purchase and will be covered by the standard manufacturer's warranty.
Andatech helps companies in Australia to create and maintain an alcohol and drug-free working environment on-site by providing comprehensive alcohol and drug testing solutions with reliable after-sales support.
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