Andatech Lifetime Guarantee
Lifetime Guarantee for all Andatech breathalysers
Calibrate your breathalyser every 6 months from the date of purchase to extend its manufacturer's warranty up to a lifetime.
Easy calibration plans
Ensure your breathalyser's accuracy and extend its warranty up to a lifetime.
Calibrate your breathalyser once every 6 months with Andatech calibration management plans.
Skip the queue. No booking required.
3 easy steps for warranty & repairs
-
1. Submit a support ticket
Tell us the issue you're facing with your breathalyser (a photo/video will be helpful) together with its purchase receipt.
-
2. Receive a confirmation email
Print and attach the shipping label with an RA# (Return Authorisation Number) onto your properly packaged breathalyser.
-
3. Send the breathalyser to us
Drop your package at Australia Post and we will get in touch with you upon inspecting your breathalyser.
Frequently asked questions
What do I need to do to get the Andatech Guarantee on my breathalyser?
The most basic condition to be eligible for the Andatech Guarantee is that you need to calibrate your breathalyser every 6 months from the date of purchase.
Do I automatically get covered by the Andatech Guarantee if I sign up for the calibration management plans?
No, this is not automatic. You must calibrate your breathalyser every 6 months in order to be eligible for the Andatech Guarantee.
What happens if I don't calibrate my breathalyser every 6 months?
If you don't calibrate your breathalyser, you will still be covered by the standard manufacturer's warranty.
I stopped calibrating my breathalyser regularly after a few years. Does this void my warranty?
In order to be covered by the Andatech Guarantee (which extends the standard manufacturer's warranty), you must calibrate your unit every 6 months from the date of purchase. If you did not fulfill this condition, then you would still be covered by the standard manufacturer's warranty, but not the Andatech Guarantee.
I work offshore and my breathalyser is used outside of Australia. Am I not covered by the Andatech Guarantee at all?
You can still be covered by the Andatech Guarantee as long as the unit has been calibrated regularly with Andatech and you cover international shipping costs to and fro our office and your location outside of Australia.
My breathalyser is calibrated regularly but it wasn't calibrated by Andatech. Is that ok?
The Andatech Guarantee is only valid for breathalysers that have been calibrated with Andatech. This ensures that your breathalyser has been checked and inspected by authorised technicians. To validate your unit's eligibility under the Guarantee, we would only refer to your unit's calibration history with Andatech's calibration centres.
How is the Andatech Guarantee different from the standard warranty already provided?
The standard warranty stands regardless of whether or not you calibrate your unit. The Guarantee extends the standard warranty's terms and conditions, but is dependent on the condition that the breathalyser has been calibrated regularly since it was purchased.
I've missed the calibration due date! Does this void my warranty completely?
If you've only missed the calibration due date by 1 month or less, we can still continue to extend your warranty under the Andatech Guarantee.
I received a replacement breathalyser under the Andatech Guarantee. What warranty do I have on it?
If you returned a breathalyser and we replaced it for you under warranty, the remaining original warranty and any extended guarantee from your previous unit will be transferred to your replacement unit.
If you returned a breathalyser under warranty and upgraded (and paid) for a new unit, then your new unit will be treated as a new purchase and will be covered by the standard manufacturer's warranty.