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Andatech customer service


Browse through our comprehensive support resources to find answers to your questions. From troubleshooting guides to helpful tips and tricks, our support page is designed to provide you with the information you need quickly and easily.

If you require personalised assistance, our dedicated support team is just a click away. Simply fill out the form below to submit a support ticket.

Need support?

Mon - Fri 9am-5:30pm (AEST)

How can we help?

Explore frequently asked questions below or submit a ticket if you need more help.

How often should I calibrate my breathalyser?

You are recommended to calibrate your breathalyser every 6 months regardless of the number of uses. This is to maintain its accuracy and prolong its lifespan. Additionally, regular calibration can extend the warranty of your breathalyser under the Andatech Guarantee.

Can I book a one-off calibration instead?

Yes, you can manually book your breathalyser calibration on Caltrace. However, we highly recommend that you check out our calibration management plans that can save you time and money compared to regular calibrations.

What is the process of sending a breathalyser back for calibration?

  1. Pack your breathalyser securely in a padded parcel bag or box after removing all its accessories.
  2. Print and attach the return label that you received through email. 
  3. Drop your breathalyser off over an Australia Post counter and get a lodgement receipt.
  4. Wait for your breathalyser to be calibrated and mailed back to you.

Do I get Lifetime Guarantee if my breathalyser is calibrated regularly?

Yes! Your Andatech breathalyser is entitled to a lifetime guarantee if calibrated every 6 months.

Learn more about the Andatech Guarantee.

Do you provide training for breathalyser usage?

Yes! We provide online training for Andatech Surety and Prodigy S. If you have questions on using other breathalysers, you can get in touch with our Support team.

Do you provide trade-in deals for your breathalysers?

Yes, we offer trade-in deals for breathalysers. You can trade-in your old breathalyser of any brand and condition, to a brand new one from us at a special price.

Check out our breathalyser trade-in page for the latest offers.

Have other questions?

Submit a ticket below and we will get back to you in 1-2 business days.