Shipping policy

Delivery Costs

Delivery costs start from $15 and varies depending on your location and the size and weight of your order.

For orders over $500, you are eligible for Free Shipping within Australia only. 

International orders are not eligible for free shipping.

You can estimate your order's delivery cost in the checkout section after you've added a product to cart.

Delivery Methods/Couriers Used

We mainly use Australia Post Registered eParcel to send out online orders.

For express orders, bulky items, or rural areas, we may choose Australia Post Express Parcel, StarTrack, or Direct Freight instead.

Regardless of which carrier we use, all orders are sent via registered post. This means that the delivery will have a tracking number and require a signature upon delivery.

Order Delivery Tracking

Once your order is shipped out, you will get a shipping confirmation email. Click on the link in the email to track your delivery online.

For assistance or enquiries regarding your delivery, you can contact Andatech support, or call Australia Post on 13 POST (13 76 78) and quote your tracking number.

Order Processing and Delivery Times

Once your online order is confirmed and the full payment is received, we will process your order and have it dispatched within 1-2 working days*.

Standard delivery: 1-3 business days (metro areas) or 5-10 business days (rural areas)

Express delivery: 1-2 business days (depending on the shipping carrier's express network)

Online orders placed before 12pm are typically shipped out the same day or the next business day.

If you need your item urgently, please contact us before placing an order to find out about express deliveries and dropshipping.

*Applicable to in-stock items only.

**Pre-order items will be shipped out as soon as the product is in stock and has passed QC. ETD for Pre-order items are usually mentioned in the product page before you place your order.

Order Holding Policy

We will hold your order for up to 30 days. If it is not picked up within this time, it will be automatically cancelled and refunded

Unforeseen Delays

We are not responsible for delays due to circumstances beyond our control, such as severe weather or unexpected closures.

Policy Updates

We may update these terms at any time without notice.

Please refer to our support portal for more information on Orders and Deliveries
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