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How to support an employee who returns a positive drug test

How to support an employee who returns a positive drug test

A non-negative drug test result can be a turning point — not just for the employee, but for the entire workplace. While it may signal a breach of policy, it can also be a sign that someone needs support. And how employers respond matters more than ever.

Workplace drug testing should never be about punishment alone. It’s about fostering a culture of safety, accountability, and early intervention — and supporting those who may be struggling behind the scenes.

What does a non-negative drug test mean?

Most initial workplace drug tests — like saliva-based screening kits — provide an indicative result only. A non-negative result doesn’t automatically confirm drug use or impairment.

To confirm the result, a laboratory test using gas chromatography-mass spectrometry (GC-MS) or an equivalent method must follow. Employers should never act on a non-negative result alone without waiting for a lab-confirmed outcome.

Stay calm, consistent, and compliant

If an employee returns a non-negative result, respond with professionalism and consistency:

  • Keep it private: Notify the employee discreetly and avoid speculation
  • Follow your policy: Only proceed as outlined in your workplace drug and alcohol policy
  • Pause any action: Don’t impose disciplinary measures until the result is formally confirmed

If you don’t have a policy in place yet, now’s the time to develop one. Here’s a practical guide:

LEARN MORE: What to include in your drug and alcohol testing policy (Australia)

Support comes first

Behind every drug test result is a person — and sometimes, a deeper issue. If an employee is struggling with drug use, a supportive workplace response can help them get back on track.

Here’s how employers can help:

  • Provide access to support: Refer employees to an Employee Assistance Program (EAP) or suggest local addiction services
  • Offer open conversations: Encourage honest dialogue without judgment
  • Reinforce confidentiality: Ensure the situation is handled with discretion to protect the individual’s dignity

Use the right test at the right time

Saliva drug tests like the DrugSense DSO8+ are ideal for quick screening in the workplace — such as random testing or reasonable suspicion scenarios. They're easy to use, fast, and compliant with AS/NZS 4760:2019.

But remember: screening is just the first step. Any non-negative result should be sent for lab confirmation before action is taken.

Plan the way forward — not the way out

If a confirmed positive result comes back, consider:

  • Temporary reassignment or leave (especially in safety-critical roles)
  • Return-to-work agreements with clear conditions
  • Support programs to address the root causes of use

Discipline may still be necessary in some cases, but combining it with compassion shows your commitment to employee wellbeing.

Final thoughts: A result is a moment — not a label

A non-negative drug test result isn’t the end of the line. When handled properly, it’s a chance to protect your workplace, show leadership, and potentially change a life.

Supporting employees through this process reinforces a culture of safety, respect, and trust — the kind of culture where people perform better, stay longer, and feel like they matter.