Here at Andatech, the crazy Christmas rush has begun! To guarantee that your online order or breathalyser calibration will arrive before Christmas, we've prepared the deadlines below for easier reference.
The dates provided are the latest possible date for us to receive your online order if you wish to receive your order before Christmas.
For calibrations, the dates provided are the latest possible date we need to receive your device in order for us to process, calibrate, and return your breathalyser to you so that you receive it before Christmas.
However, we would like to emphasise "the sooner, the better" as we want to avoid delays, especially with shipping times, during this busy peak period!
Order Cut Off Dates
Online orders placed with us are shipped out from our VIC warehouse within the next 1-2 business days using Australia Post registered post. By default, your order will be shipped out using standard shipping. If you wish to get it sooner, please select the express shipping option during checkout.
If you wish to receive your order before Christmas, please place your orders as soon as possible or before the cut-off dates mentioned in the image above. Once your order is shipped out, you will get an email with the tracking number so you can check the delivery progress online.
Please note that while we aim to ship out your orders as soon as possible, any delivery delays with Australia Post once it leaves our warehouse is unfortunately out of our control! Do contact us if you experience a delay and would like our assistance.
Breathalyser Calibration Cut Offs
For calibrations, please send your breathalyser back as soon as possible to avoid delays.
To get your breathalyser back by Christmas, we must receive your device by Friday 6 December (for standard calibrations) or by Friday 13 December (for express shipping add-ons).
If you live in a regional or rural area, please send your devices back earlier as delivery times will be longer.
Product Warranty and Repair Cut Offs
We'll be doing our best to inspect, repair and return products returned to us before Monday 2 December so that you can receive it back by Christmas.
However, any units received after 2 December may not be repaired or returned in time and may only be processed when we re-open after the holiday break.
Andatech Office Closure
The Andatech office will be closed over the holiday period, starting from Saturday 21 December 2019. However, there will be skeleton staff responding to urgent emails. Please email email@example.com for assistance during this time.
We will fully re-open on Monday 6 January 2020.